Privacy Policy

We take privacy seriously. Questions? Email info@uptonselectrical.co.uk — full details follow below.

Last updated: March 2026

1. What Information We Collect

We may collect the following personal information when you use our website or contact us:

• Your name, phone number, and email address (via our contact or quote form)
• Your property address or location (to assess and carry out electrical work)
• Details of the service you require
• Technical data such as your IP address, browser type, and pages visited (via cookies)
• Communications you send us by email, phone, or WhatsApp

We do not collect sensitive personal data (such as financial details) directly through this website.

2. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotes for our services
• Carry out electrical or security work you have contracted us to complete
• Send job-related documentation such as certificates and invoices
• Comply with legal obligations (e.g. electrical certification requirements)
• Improve our website and understand how visitors use it

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

3. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Contractual necessity — to fulfil a service agreement with you
• Legitimate interests — to respond to enquiries and operate our business effectively
• Legal obligation — where required by law (e.g. electrical certification records)
• Consent — for optional communications such as marketing emails

4. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiry data not leading to a job: up to 12 months
• Customer and job records: up to 7 years (for legal and tax compliance)
• Electrical certificates and compliance records: as required by regulation

5. Sharing Your Information

We may share your data with trusted third parties only where necessary, including:

• Google Firebase — our contact and quote forms store enquiries and optional photos in Firebase (Firestore and Firebase Storage), hosted by Google. See Firebase's Privacy and Security information.
• NICEIC — for registration and compliance purposes
• Accountants or legal advisors — for financial and legal obligations

All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk

To exercise any of these rights, contact us at info@uptonselectrical.co.uk.

7. Cookies

Our website uses cookies to improve your experience and understand how the site is used. For full details, please see our Cookie Policy.

8. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is served over HTTPS and form data is processed securely.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to check this page periodically.

10. Contact Us

If you have any questions or concerns about how we handle your data, please get in touch:

• Email: info@uptonselectrical.co.uk
• Phone: 07377 351 236